Terms & Conditions
TERMS & CONDITIONS - AIR CONDITIONER CLEANING SERVICE
By booking a service with Genplus Aircond, the customer acknowledges that they have read, understood, and agreed to the following Terms & Conditions.
Scope of Service
The service provided is Air Conditioner Cleaning & Preventive Maintenance Service only.
The scope of work includes:
- Cleaning of the indoor unit.
- Cleaning of the outdoor unit.
- Cleaning of the air filter, evaporator coil, condenser coil, blower (depending on the service package), drain tray, and drain pipe.
- Basic operational testing after the cleaning service has been completed.
This service DOES NOT include:
- Fault diagnosis.
- Troubleshooting.
- Repair work.
- Replacement of spare parts.
- Refrigerant (gas) top-up or refilling.
- Refrigerant leak repair.
- Electrical wiring repair.
- PCB or electronic component repair.
Air Conditioner Not Cooling
If the technician finds that the air conditioner is not cooling at all during the initial inspection, the cleaning service will not proceed.
This is because a unit that is not cooling is generally caused by technical faults such as:
- Low or leaking refrigerant.
- Faulty PCB.
- Compressor failure.
- Faulty capacitor.
- Faulty indoor or outdoor fan motor.
- Faulty sensor.
- Electrical or wiring issues.
- Other defective components.
These issues cannot be resolved through cleaning alone.
In such cases, the customer will be advised to proceed with a Troubleshooting (TS) service to determine the exact cause of the problem.
Troubleshooting (TS)
The Troubleshooting service fee is RM90.00 per unit.
The Troubleshooting process includes:
- Inspection of the indoor unit.
- Inspection of the outdoor unit.
- Operational performance checks.
- Inspection of major components.
- Identification of the root cause of the problem.
- A detailed explanation of the findings.
- Recommended repair solution.
- Repair quotation (if required).
The Troubleshooting fee covers inspection and diagnosis only and does not include repair work, spare parts, or refrigerant.
Any repair work will only be carried out after the customer has approved the quotation.
Water Leak Warranty
A water leak warranty is provided only if the leakage is directly caused by incomplete or improper cleaning performed by Genplus Aircond.
Examples include:
- Drain pipe remains clogged due to incomplete cleaning.
- Drain tray was not cleaned properly.
- Dirt left behind during the cleaning process causing drainage blockage.
The warranty DOES NOT cover water leakage caused by:
- Cracked or broken drain pipe.
- Detached drain pipe.
- Improper drain pipe installation or incorrect drainage slope.
- External drainage blockage.
- Leaking evaporator coil.
- Low refrigerant.
- Ice formation.
- Faulty blower motor.
- Faulty sensor.
- Faulty PCB.
- Installation defects.
- Any technical issue unrelated to the cleaning service.
Post-Service Testing
Upon completion of the cleaning service, the technician will perform operational testing to ensure:
- The unit powers on normally.
- The system operates correctly.
- The air conditioner is cooling properly (provided there are no pre-existing faults).
- No water leakage is observed during testing.
If the unit operates normally before the technician leaves but develops an issue afterwards, Genplus Aircond will conduct a follow-up inspection to determine the actual cause before deciding whether the issue is covered under the service warranty.
Pre-Existing Faults
Genplus Aircond shall not be held responsible for any faults or failures that existed prior to the cleaning service.
These include, but are not limited to:
- Compressor failure.
- PCB failure.
- Capacitor failure.
- Fan motor failure.
- Faulty sensor.
- Refrigerant leakage.
- Leaking coil.
- Electrical or wiring faults.
- Age-related wear and tear.
Older Air Conditioning Units
For older units or units that have not been serviced for an extended period, certain components may fail due to age, wear, corrosion, or existing deterioration.
Such failures are considered pre-existing conditions and are not caused by the cleaning process.
Refrigerant (Gas)
The cleaning service does not include:
- Refrigerant top-up or refill.
- Refrigerant leak detection or repair.
- Vacuuming of the refrigeration system.
- Refrigerant pipe flushing.
If low refrigerant or a refrigerant leak is detected, the customer will be informed and a separate repair quotation will be provided.
Repair Quotation
Any additional work will only be carried out after the customer has approved the quotation.
No repair work or replacement of parts will be performed without the customer's consent.
Service Warranty
The service warranty applies only to the cleaning work performed by Genplus Aircond.
The warranty does not cover:
- Electrical components.
- PCB.
- Compressor.
- Fan motor.
- Capacitor.
- Sensors.
- Refrigerant.
- Refrigerant leaks.
- Leaking coils.
- Spare parts.
- Any technical or mechanical fault unrelated to the cleaning service.
Customer Acknowledgement
By confirming the service booking, the customer acknowledges and agrees that:
- The service booked is a Cleaning & Preventive Maintenance Service, not a diagnostic or repair service.
- An air conditioner that is not cooling at all requires Troubleshooting before any cleaning service can be performed.
- The Troubleshooting fee is charged separately from the cleaning service fee.
- Any repair work, spare parts replacement, refrigerant top-up, or additional services will incur separate charges upon customer approval.
- The service warranty only covers the scope of cleaning work performed by Genplus Aircond and is subject to the terms stated above.